effective listening Quotes

Two of the best book quotes about effective listening
  1. #1
    ″To relate effectively with a wife, a husband, children, friends, or working associates, we must learn to listen. And this requires emotional strength. Listening involves patience, openness, and the desire to understand -- highly developed qualities of character. It’s so much easier to operate from a low emotional level and to give high-level advice.″
  2. #2
    “Most people do not listen with the intent to understand; they listen with the intent to reply.”
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