“If you give a good idea to a mediocre team, they will screw it up. If you give a mediocre idea to a brilliant team, they will either fix it or throw it away and come up with something better.”
“The responsibility for finding and fixing problems should be assigned to every employee, from the most senior manager to the lowliest person on the production line.”
“Hugo was good with clocks, too. The talent ran in the family. Hugo’s father had always brought home broken clocks for his son to play with, and by the time he was six, Hugo was able to fix just about anything.”