“If you give a good idea to a mediocre team, they will screw it up. If you give a mediocre idea to a brilliant team, they will either fix it or throw it away and come up with something better.”
“When downsides coexist with upsides, as they often do, people are reluctant to explore what’s bugging them, for fear of being labeled complainers. I also realized that this kind of thing, if left unaddressed, could fester and destroy Pixar.”
“The responsibility for finding and fixing problems should be assigned to every employee, from the most senior manager to the lowliest person on the production line.”
“A hallmark of a healthy creative culture is that its people feel free to share ideas, opinions, and criticisms. Lack of candor, if unchecked, ultimately leads to dysfunctional environments.”
“Try to create an environment where people want to hear each other’s notes even when those notes are challenging, and where everyone has a vested interest in one another’s success.”
“Mistakes aren’t a necessary evil. They aren’t evil at all. They are an inevitable consequence of doing something new (and as such should be seen as valuable; without them we have no originality).”
“Is the question being asked: Whose fault is it? If so your culture is one that vilifies failure. Failure is difficult enough without being compounded by the search for a scapegoat.”
“If we allow more people to solve problems without permission, and if we tolerate (and don’t vilify) their mistakes, then we enable a much larger set of problems to be addressed. When a random problem pops up in this scenario, it causes no panic, because the threat of failure has been defanged.”