concept

customer service Quotes

Three of the best book quotes about customer service
01
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“A very important tidbit about customer service: just apologize to people. Even if it’s not your fault, they’ve been disappointed by the company you work for and it’s your job to empathize with them. Though you may be paid minimum wage, to the customers you are the face of the entire company. It’s this kind of accountability that gets people raises, promotions, and eventually careers.”
Sophia Amoruso
author
Girlboss
book
empathy
accountability
careers
apologies
companies
customer service
concepts
02
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“You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.”
employer
character
03
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“Never bring your personal problems to work.... The customers have enough problems of their own without having to worry about yours.”

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