accountability Quotes

“A very important tidbit about customer service: just apologize to people. Even if it’s not your fault, they’ve been disappointed by the company you work for and it’s your job to empathize with them. Though you may be paid minimum wage, to the customers you are the face of the entire company. It’s this kind of accountability that gets people raises, promotions, and eventually careers.”

″‘And what exactly were you trying to accomplish?’ Haymitch asks in a very measured voice.

‘I’m not sure. I just wanted to hold them accountable, if only for a moment,’ says Peeta. ‘For killing that little girl.‘”

“The more difficult the task, the more uncertain the outcome, the more costly talk will be and the farther we run from actual accountability.”

“Not the perversities of others, not their sins of commission or omission, but his own misdeeds and negligences should a sage take notice of.”

“And then it was not a toy lion, but a real lion, The Real Lion, just as she had seen him on the mountain beyond the world’s end. And a smell of all sweet-smelling things there are filled the room. But there was some trouble in Jill’s mind, though she could not think what it was... The Lion told her to repeat the signs, and she found that she had forgotten them all. At that, a great horror came over her.”

“You were thinking how nice it would have been if Aslan hadn’t put the instructions on the stones of the ruined city till after we’d passed it. And then it would have been his fault, not ours. So likely, isn’t it? No. We must own up to it. We’ve only four signs to go by, and we’ve muffed the first three.”

“‘You met the Witch?’ said Aslan in a low voice which had the threat of a growl in it.

‘She woke up,’ said Digory wretchedly. And then, turning very white, ‘I mean, I woke her. Because I wanted to know what would happen if I struck a bell. Polly didn’t want to. It wasn’t her fault. I—I fought her. I know I shouldn’t have. I think I was a bit enchanted by the writing under the bell.’

‘Do you?’ asked Aslan; still speaking very low and deep.

‘No,’ said Digory. ‘I see now I wasn’t. I was only pretending.‘”

“Tyrants can no longer hide. There needs to be, and will be, documentation and accountability, and we need to bear witness. And to this end, I insist that all that happens should be known.”

“Dehumanizing and holding people accountable are mutually exclusive...Challenging ourselves to live by higher standards requires constant diligence and awareness.”

“I’m just going to do what I want now, and let the chips fall where they may.”

“When setting expectations, no matter what has been said or written, if substandard performance is accepted and no one is held accountable—if there are no consequences—that poor performance becomes the new standard.”

“A person may cause evil to others not only by his actions but by his inaction, and in either case he is justly accountable to them for the injury.”