Crucial Conversations

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Master crucial conversations to achieve positive outcomes when emotions run high.

4.1/5 Goodreads · 84,726 ratings

240 pages

$16.95Save 6%

In stock. Also at Amazon.

Bookroo's summary

When emotions flare and stakes are high, discover how to navigate crucial conversations with confidence. Learn techniques to prepare for intense discussions, ensure safety in dialogue, and transform conflicts into constructive outcomes. Whether at work or home, these skills can profoundly impact your career and happiness. Will you avoid, mishandle, or master these pivotal moments?

From the publisher

The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you’ll never have to worry about the outcome of a crucial conversation again.

At a glance