The gift email never arrived. What can I do?

Check the date first, then the spam folder. If it still isn't there, email support@bookroo.com and we'll check the address and send it again.

Fix

1. Has the date passed? The giver chose a Date to send gift email at checkout; the email goes out that day, not before.
2. Search spam and promotions for an email from Bookroo about a gift. Adding support@bookroo.com to contacts helps future emails get through.
3. Still missing? Email support@bookroo.com with the giver's name or order number and the recipient's email. We'll confirm the address the gift was sent to, fix it if it's wrong, and resend the claim link.

Why it happens

Gift emails are sometimes caught by spam filters, and sometimes the email address at checkout had a typo. Until the recipient claims the gift, its boxes don't ship.