Help Center · Shipping & delivery

A book arrived damaged or misprinted. What can I do?

Fix a problem · Updated

Email a photo of the damage to support@bookroo.com within 48 hours of the box arriving, and we'll send a replacement.

Fix

  1. Take a photo of the damaged or misprinted pages, or of the wrong book.
  2. Email it to support@bookroo.com with your name or order number, within 48 hours of delivery.
  3. We'll ship a replacement. If you'd rather have a refund for a damaged or wrong book, say so: we'll send instructions to return it.

Why it happens

We check books as we pack them, but now and then a flaw slips past or a box has a rough trip. We can't replace books worn by everyday reading.

Still stuck?

Email us. A person on the Bookroo team will help.