A book arrived damaged or misprinted. What can I do?
Fix a problem · Updated
Email a photo of the damage to support@bookroo.com within 48 hours of the box arriving, and we'll send a replacement.
Fix
- Take a photo of the damaged or misprinted pages, or of the wrong book.
- Email it to support@bookroo.com with your name or order number, within 48 hours of delivery.
- We'll ship a replacement. If you'd rather have a refund for a damaged or wrong book, say so: we'll send instructions to return it.
Why it happens
We check books as we pack them, but now and then a flaw slips past or a box has a rough trip. We can't replace books worn by everyday reading.