My box never arrived. What can I do?
Fix a problem · Updated
Check the tracking link in your shipping email first. If it shows the box lost, or it's coming back to us, email support@bookroo.com and we'll work out a replacement.
Fix
- Has it shipped? Open your club under Account → Book Clubs → View club. Each box shows the date it Ships after and its status. Boxes ship the week after the 15th and take 6–9 business days: see When will my box ship and arrive?.
- Follow the tracking. Your shipping email from support@bookroo.com has the tracking number. Search your spam folder if you can't find it.
- Check the address on your club page. If it's wrong, fix it there: see How do I change my shipping address or payment card?.
- Still missing? Email support@bookroo.com with your order number or the email on your account.
Why it happens
Most late boxes are still moving: Media Mail is slow, and tracking can sit still for days. A box sent to a wrong or old address comes back to us. Once it's lost or returned, we can replace or reship it after you pay the replacement or shipping cost.