I moved, and my box went to my old address. What can I do?
Fix a problem · Updated
Update your address on your club page first, so the next box goes to the right place. If you have mail forwarding, this box should still find you; if not, it comes back to us and we can send it again once you pay the shipping.
Fix
- Change the address on your club: see How do I change my shipping address or payment card?. Changes made by 11:59 PM Pacific on the 15th apply to that month's box.
- If you set up mail forwarding with USPS, wait: forwarded mail takes a few extra days.
- If the box is returned to us, or you'd like us to resend it, email support@bookroo.com with your order number or the email on your account.
Why it happens
A box goes to the address on the club when it's packed, the week after the 15th. An address changed after that applies from the next box.