A student can't sign in. What do I do?

Issue: A student says their code, card or password doesn't work.

Fix, fastest first

1. Lost card or forgotten passcode: go to Roster → … next to the student → Change passcode, then print them a new card.
2. Uses a password (older students): Roster → … → Reset password.
3. Wrong class code: check the code on your class Overview against what they typed.
4. Need to see what they see: Roster → … → Sign in as student.
5. Clever or Google says they're not in the class: they must be on your Roster first. Run Sync from Clever, or re-import from Google Classroom, then try again.
6. The class doesn't appear for them at all: the class may have ended. See Why did my class disappear?.

Ask Marian: "{Student} lost their card" prints a fresh one.

Still stuck? Email schools@bookroo.com with the student's name and your class name.